Interim version 1. These rules apply until our solicitors finish reviewing them. We will post any change on this page.
TheGemMint Ltd (company number 17200360, registered in England and Wales, registered office 66 Paul Street, London EC2A 4NA) ("we", "us") runs TheGemMint. These rules apply to everything you post or send on TheGemMint, including listings, messages, reviews and your profile. They sit alongside our Terms of Service and Privacy Policy.
1. The basics
1.1 TheGemMint is for adults (18 and over) in the UK to buy, sell and talk about Pokémon cards and sealed products.
1.2 Be honest, be respectful, and keep your trades on TheGemMint.
2. What is not allowed
2.1 Illegal content and activity, including: fraud and scams; stolen goods; counterfeit or fake items; any content that sexualises children; threats of violence; terrorist content; hatred against people because of who they are; harassment or stalking; sharing someone's private information without their consent; and encouraging self-harm.
2.2 Marketplace abuse, including: taking payment or arranging a trade outside TheGemMint for an item you found here; misleading listings (the wrong condition, a false grade, or photos that are not of the actual item); fake reviews or reviewing your own sales; trading with yourself; using more than one account to get around a restriction; and pretending to be TheGemMint, another member or a brand.
2.3 Spam and unwanted contact, including: unwanted promotions, carrying on messaging someone after they have asked you to stop, and links to scams or harmful sites.
2.4 Offensive content, including: abusive or sexually explicit words or images, and graphic violence.
3. How to report something
3.1 Use the Report button on a listing, a seller or member profile, a message thread or a review. You can also email support@thegemmint.co.uk with "Report" in the subject.
3.2 Tell us what is wrong and why. You do not need proof, but details help us act faster.
3.3 If anyone is in immediate danger, call the police on 999 first.
3.4 Reports are confidential. We do not tell anyone who reported them.
4. What we do with a report
4.1 A person on our team reviews every report. We aim to act within 2 working days, and faster on anything that looks illegal or puts someone's safety at risk.
4.2 Depending on how serious it is, we may: take no action; ask for changes; remove a listing, message or review; give a warning; limit what an account can do (for example messaging or selling); hold payouts where needed to protect a buyer; suspend an account; or close it.
4.3 We remove illegal content as soon as we are aware of it. Where appropriate, or where the law requires it, we report it to the police or other authorities.
4.4 We tell the member affected what we did and why, unless the law or someone's safety stops us.
5. Automated checks
5.1 We use automated tools to flag some content, for example offensive words in messages, and to spot suspicious activity. A person reviews a flag before we suspend or close an account because of it.
6. If you disagree with a decision
6.1 Reply to our email about the decision, or contact support@thegemmint.co.uk, within 14 days. Tell us why you think we got it wrong.
6.2 Someone who was not involved in the first decision will look at it where we can, and we aim to reply within 5 working days.
7. Records
7.1 We keep reports, the content reported and our decisions for 12 months, or longer where the law requires it or a legal matter is open. We share them with the police or regulators where the law requires it. Our Privacy Policy explains how we handle personal data.
8. Under-18s
8.1 TheGemMint is for adults only. If you think a member is under 18, report it. We will restrict the account while we check.
9. Changes
9.1 We may update these rules. We will post changes on this page, and give notice of significant changes.
9.2 Questions: support@thegemmint.co.uk.